The Digest.

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Service Design Show summaries

Every long episode from Service Design Show, read in minutes: the key takeaways, the chapters, and a digest of the whole conversation. The Service Design Show is your go-to place for the most inspiring, thought-provoking and fun conversations related to service design. The show gives you a glimpse into the future which helps you make better decisions today. Our goal is to empower service designers and help them …

The Curse of the Competent Service Designers / Chad & Jin / Inside Service Design #11

Service design is less about perfecting blueprints and more about change management, internal consulting, and sales. Focus on problem framing and simplifying complex ideas to drive impact.

April 2, 2026

How to Lead with Head and Heart in the Age of AI / Birgit Geiberger / Ep. #249

Shift from ego-driven leadership to humble accountability and regenerative practices to drive sustainable business impact and personal well-being.

March 12, 2026